Shipping Policy

Welcome to Mary & Emma Charleston! We are dedicated to providing an exceptional shipping experience to our valued customers. Our comprehensive shipping policy is designed to ensure a smooth, transparent, and efficient delivery process. Please take into consideration any holidays that can affect shipping times.

1) SHIPPING CHARGE

1.1 We offer free shipping for all orders with no additional costs.

2) SHIPPING DESTINATIONS

2.1 Mary & Emma Charleston currently offers shipping services within the U.S.
2.2 We aim to ensure timely and efficient delivery to all our customers across the country.

3) PROCESSING TIME AND TRANSIT TIME

3.1 For all shipping options, the processing time is 1 to 3 business days (Monday to Friday).
3.2 The transit time is 6 to 10 business days (Monday to Friday).
3.3 Please note that these are estimated times and may vary due to external factors such as carrier delays, weather conditions, or high seasonal demand.
3.4 The actual arrival time of products is calculated as:
Processing Time + Transit Time.

4) DELIVERY TERMS

4.1 Your order will be handled in our facilities before being completed by our shipping provider.
4.2 You will receive a tracking number within 24 hours so you can follow the progress of your order.
4.3 If you do not receive tracking information within 2 business days of placing your order, please contact us at support@maryemma-charleston.com.

5) ORDER TRACKING

5.1 To track your order, visit our “Track Your Order” page.
5.2 Enter your tracking number or your order number and email to view the status of your shipment.

6) CHANGE OF ADDRESS

6.1 If you need to modify the delivery address after placing your order, please contact our customer service as soon as possible.
6.2 We cannot guarantee address changes once an order has been shipped.

7) MULTIPLE ADDRESSES

7.1 For a single order, we do not provide shipping to multiple addresses.
7.2 Please place separate orders for each address where you want items delivered.
7.3 If you need assistance with this, contact us at support@maryemma-charleston.com.

8) DAMAGED OR LOST PACKAGES

8.1 If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately at support@maryemma-charleston.com for assistance.
8.2 We will work promptly to resolve the issue and ensure your satisfaction.

For any shipping-related issues, please contact our customer service team at: support@maryemma-charleston.com.